Privacy Policy

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF ELECTRONIC CONTRACT IN TERMS OF INDIAN INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER (AS AMENDED FROM TIME TO TIME) AND DOES NOT REQUIRE ANY PHYSICAL SIGNATURE OR SEAL. THIS PRIVACY POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS A USER OF THE APPLICATION AND US, AS THE OWNER OF THE APPLICATION. YOU MUST BE A NATURAL PERSON WHO IS AT LEAST 18 YEARS OF AGE.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. HENCE BY VISITING OUR APPLICATION OR BY USING / AVAILING ANY OF OUR SERVICE OR PRODUCT, YOU HEREBY GIVE YOUR UNCONDITIONAL CONSENT OR AGREEMENT TO COMPANY AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INDIAN INFORMATION TECHNOLOGY ACT, 2000 FOR COLLECTION, USE, STORAGE, PROCESSING, SHARING AND TRANSFER AND DISCLOSURE OF YOUR INFORMATION.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS / USE OUR APPLICATION OR AVAIL ANY OF OUR SERVICE OR PRODUCT ON OUR APPLICATION.

The term “We”/ “Us” / “Our” used in this document refer to Company, CarVaidya’s website, mobile stie, mobile application (individually or collectively refer as the “Application” and "You" / "Your" /"Yourself" refer to the users, who visit or access or use (collectively“usage”) Application.

CarVaidya Services Private Limited takes your privacy very seriously. This Privacy Policy explains how CarVaidya (collectively “Company, we, our, us”) collects, uses, shares, discloses, otherwise process your information through Application, and your choices for managing your information preferences.

While you may be able to browse certain sections of the Application without registering with us, however, please note we do not offer any product or service under this Application outside India. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Application, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

YOUR USE OF THE APPLICATION, OR SERVICES IN CONNECTION WITH THE APPLICATION OR PRODUCTS ('SERVICES'), OR REGISTRATIONS WITH US THROUGH ANY MODES OR USAGE OF ANY PRODUCTS INCLUDING THROUGH SD CARDS, TABLETS OR OTHER STORAGE/TRANSMITTING DEVICE SHALL SIGNIFY YOUR ACCEPTANCE OF THIS POLICY AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, DO NOT USE THE APPLICATION, OUR PRODUCTS OR AVAIL ANY OF OUR SERVICES.

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes CarVaidya’s data practices associated with our website (www.carvaidya.com) and CarVaidya services ("Services"), and the choices that CarVaidya provides in connection with our collection and use of your information. This Privacy Policy is intended for website publisher customers ("Publishers"), website Service Providers ("Service Providers") and individual users of websites and apps. For Publishers and Service Providers, this Policy explains how CarVaidya may collect, use and disclose information associated with your company and with your company’s websites and apps that use CarVaidya Services. For individual website and app users, this Privacy Policy explains how CarVaidya may collect, use, and disclose information when you visit our website or when you use any website or app that uses CarVaidya Services.

Publishers and Service Providers and other clients may also have their own policies that govern how they collect, use, and share data. These policies may differ from CarVaidya’s policies described in this Privacy Policy. Please consult the privacy policies of the websites you visit and apps you use to become familiar with their privacy practices and to learn about any choices that these companies may offer with respect to their information practices. In addition, any website containing our Services may contain links to websites or content operated and maintained by third parties, over which we have no control. We encourage you to review the privacy policy of a third-party website before disclosing any information to the website.

INFORMATION COLLECTION

CarVaidya collects data in a variety of ways - including through the use of log files, pixel tags, cookies, and/or similar technologies. Examples of the types of data that we collect are:

Browser information (e.g. URL, browser type, ‘click through’ data); How You use Our Application, such as the types of content that you view or engage with, the features You use, Your searches & results, Your browsing information, the actions You take and the time, frequency and duration of your activities.

Ad reporting or delivery data (e.g. size/type of ad, ad impressions, location/format of ad, data about interactions with the ad);

Device-type information (e.g. screen dimensions, device brand and model); Information about the computer, mobile, laptop, tablet or any other internet enabled electronic device (”Device”) You use to access the Application. This may include real-time information about the geographic location of Your Device as permitted by You, internet connection, Your IP address, operating systems, platforms, browsing information, Device type, Device ID, network information, metadata and other information associated with other files stored on Your Device, last URL visited, your website search history.

Preference: Your preferences and setting such as geographical location, time zone and language.

Vehicle Information : Vehicle Registration Details, Vehicle Manufacturer, Vehicle Model, Vehicle Color, Vehicle Transmission, Vehicle Engine Size, Vehicle Sample Image, Vehicle Insurance, Odometer reading of the vehicle, Number of previous owners, Physical condition of vehicle and accident history, Financing of vehicle including any Linked Loan and/ or other Lien, Details of involvement of vehicle in court/ investigation proceedings and any and all other information in respect of the identity and the condition of the vehicle.

Your Personal Information: Your full name, age, address, email id, phone number, date of birth, gender, financial information, any other sensitive personal data or information etc. We collect Your Personal Information when You create an account at Our Application or fill out a form or respond to a survey.

Information from Third Party or social media: We may collect, process and store Your user ID associated with any social media account (such as your Facebook and Google account) that You use to sign into the Platform or connect with or use with the products or services. When You sign in to Your account with Your social media account information, or otherwise connect to Your social media account with the Product or Services, You consent to Our collection, storage, and use, in accordance with this Privacy Policy, of the information that You make available to Us through the social media interface. This could include, without limitation, any information that You have made public through Your social media account, information that the social media service shares with Us, or information that is disclosed during the sign-in process. Please see Your social media provider's privacy policy and help center for more information about how they share information when You choose to connect Your account.

We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

THIRD PARTY SERVICES

We may use third-party service providers to serve ads on Company’s behalf across the internet and sometimes on the Application. They may collect information about Your visits to the Application, and Your interaction with the products and services on the Application.

We may use your Information to send you promotional Information about third parties which, we think you may find interesting if you tell us that you wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorised third-party access or other acts of third parties or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our negligence or wilful default.

We use support services of third-party platforms and/or companies to direct you to payment gateways when you opt to pay for our Services. Your financial information is collected, stored and retained by such third-party Application. We and such third-party platforms undertake measures designed to provide a security level that is appropriate to the risks of processing your personal information and shall comply with applicable laws. However, you are requested to check and consent to the “Privacy Policy” of such third-party platforms in order to accept how such third-party platforms handle your Information.

Once you leave the Application, we are not liable for any use/ storage/ processing/ collection of your Information obtained by any third-party websites or payment facilitators or provided by you to these third parties or payment facilitators. Such entities and their respective websites/platforms may be governed by their own “Privacy Policy” and “Terms of Service”, which are beyond our control.

USE OF YOUR INFORMATION

We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist service providers and business partners in handling and managing your service request; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery and device information. We may also request you to provide your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services including but not limited to credit and payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Application and provide you access to the products and services being offered by us, sellers, affiliates or lending partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Application. We identify and use your IP address to help diagnose problems with our server, and to administer our Application. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behaviour or history, preferences, and other such information that you may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. We use this data to tailor your experience at our Application, providing you with content that we think you might be interested in and to display content according to your preferences.

We may also be required to disclose information in response to lawful requests by public or government authorities, including to meet national security or law enforcement requirements.

SHARING OF PERSONAL INFORMATION

We may share personal information internally within Company and with other third parties for purposes of providing products and services offered by them. We may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services and may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose your personal information to third parties, such as service providers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

COOKIES AND OTHER SIMILAR TECHNOLOGIES

We use cookies (a small file containing a string of characters that uniquely identifies your Web browser), Web beacons (an electronic file placed within a Web site that monitors usage), pixels, tags, mobile device IDs and similar technologies to operate and improve our Application and Services, including for interest-based advertising as described below. Some of our Service Providers (defined below) may also use such technologies in connection with the services they perform on our behalf. You can erase or choose to disable/block these cookies through Your Device/browser settings. You can configure Your browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Application and this may interfere with certain functionality of the Application.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Application that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

YOUR RIGHTS

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Application. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.

You can always choose not to provide the requested information to us; it will however result in you not availing certain features if, or the entire, of our Services. With respect to Information you will have the following rights/preferences: access, confirm, and review Information you may have provided; correct Information that may be inaccurate or irrelevant; deletion and erasure of your Information from the publicly available pages of the Application; receive Information we hold about you in a portable format; object to or restrict any form of processing you may not be comfortable with; however, this will result in discontinuation of your use of the Services.

If you want to withdraw your consent or raise any objection to the use of your Information for receiving any direct marketing information to which you previously opted-in, you can do so by contacting our customer support at the above-mentioned addresses. If you withdraw/object your consent, our use of your Information before you withdrew/objected shall still be lawful.

DATA RETENTION

We retain your personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Company to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

YOUR CONSENT

We believe that every user of our Services/products/Application must be in a position to provide informed consent prior to providing any Information required for the use of the Services/products/Application. By registering with the Application, you are expressly consenting to our collection, processing, storing, disclosing and handling of your Information as set forth in this Policy now and as amended by us. Processing your Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Application or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

This Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information, you are consenting to our use of the Information in accordance with this Privacy Policy. If you do not agree with this Policy, you may refuse or withdraw your consent any time or alternatively choose to not provide us with any Information. Under such circumstances, we may be unable to render Services.

OPTING OUT FOR LOCATION DATA

You may opt out of our collection, use, and transfer of precise location data by using the location services controls in your mobile device’s settings.

EFFECT OF OPTING OUT

If you use a different device or browser, or erase cookies from your browser, you will need to renew your opt-out choice.

If you opt out of Application’s practices, you may continue to receive interest-based advertising through other companies/ third parties. Third-party advertisers and ad networks that participate in the CarVaidya Ad Exchange may also use their own cookies and other ad service technologies to display and track their ads. We do not control and are not responsible for such third-party advertisers and ad networks’ information practices or their use of cookies and other ad service technologies. To learn more about the practices of these companies, please read their privacy policies.

Even if you opt-out, CarVaidya may continue to collect data for other purposes. You still will receive advertising from the CarVaidya Ad Exchange when you visit Application of a Publisher who uses our Services – but such advertisements will not be targeted to you.

COMUNICATIONS

We may contact You through email, SMS, mobile phone, notices posted on Our Application and other ways including but not limited to text messages and push notifications. We may send You messages or emails about the availability of Our products and services, notifications, promotional messages, security, or other service-related issues. You may change Your communication preferences at any time.

PUBLICE FORUMS

When you use certain features on our Application like the discussion forums, and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose Personal Information in your profile or when posting on our forums, this information may become publicly available.

SECURITY

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect the Information we process and maintain. Access to this Information shall be limited to authorised employees only who need to know that information in order to operate, develop or improve our Application/Services/products.

POLICY UPDATES

From time to time, we may change this Privacy Policy. If we decide to change this Privacy Policy, in whole or in part, we will inform you by posting the revised Privacy Policy on the CarVaidya website. Those changes will go into effect on the effective date disclosed in the revised Privacy Policy.

BREACH & INDEMNIFICATION

In the event of a breach of the Policy, you shall be liable to pay liquidated damages along with costs of recovery of the damages to the Company. You shall be further liable to compensate Company for the losses incurred by Company due to the breach of Policy by you.

Company shall be entitled to immediately suspend/terminate the Services being provided to you if any of the terms of the Policy is breached by you.

You agree to defend, indemnify and hold harmless Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from breach of any of the terms of the Policy.

In no event shall Company, its officers, directors, employees, partners or agents be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits or any other claim arising out, of or in connection with, your use of, or access to the Application.

DISPUTE RESOLUTION

This Policy and any obligation arising from and in connection with this Policy shall be governed by the laws of the Republic of India. Any dispute or difference relating to any of the matters set out in this Policy, and the courts of New Delhi shall have exclusive jurisdiction over any and all disputes relating to this Policy.

CONTACT US

If you have any questions or concerns regarding this CarVaidya Privacy Policy, please contact us by emailing us at contact@carvaidya.com.

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